Someone asked the questions what makes a great customer support tool.
I had a think about this and when I went off to the pub after work I took some paper and a pen and did some sketching, today I was bored so I did a better mock up:
As you can see it is a server management and customer support tool, the idea is that it is run from the system tray and when something goes offline the customer gets a little bubble advising them, then they can restart any service listed.
Or if a status update is issued by the hosting company or they have sent a support ticket.
This would give a more direct form of communication between the customer and the client and allow them to stay upto date with any outages.
Being in the industry I have had many emails and calls when a server has been taken offline for maintenance and when you say "we put it on our status page" they usually reply with "I didnt know that, where is it".
I haven't worked out how it would actually work and this is more a concept, it is something that may work well if sold by a single company with an API to allow hosting companies to plug into/sell their own version.
That's an absolutely excellent idea! I know I could really do with something like that for the servers that I rent, but I doubt they'd keep it up to date with the comments lol. However something to just alert real time of any problems with certain servers would be really useful.