Predefined Support Ticket Response - I have been looking online for predefined ticket responces for my new hosting. I have a WHMCS management system. However,

Wrams · 19th September 2009, 07:45 PM

I have been looking online for predefined ticket responces for my new hosting. I have a WHMCS management system. However, I need to find what type of predefined ticket replies sales/billing/tech give there clients. I have the catagories but no replies. If anyone has any links or ideas I would be truely grateful.

saltedm8 · 19th September 2009, 07:52 PM

what do you mean by predefined ?.. predefined what ?

Wrams · 19th September 2009, 07:55 PM

You know when you submit a ticket to hosting for presales/sales/billing/tech...? When they reply to your message/ticket they just copy/paste already predefined ticket responces into the ticket area. Saves them typing it all out again everytime someone submits a ticket.

davidj · 20th September 2009, 11:13 AM

You have to just think of the message you want to send out

[example]

Quote:

Thank you for your enquiry regarding [*** add your bit here ***]. A member of our Customer Support team will review your ticket and will get back to you within 24 hours.

Your Enquiry Case number is [*** ticket number here ***]- please make a note of this.

Wrams · 20th September 2009, 11:19 AM

Thanks david. I just didn't know if there where any that had been put up on the net that I couldn't find. Being lazy...;)

Hopefully I will find some because I don't really want to be typing out loads of predefined replies if I have to...:P

Jason · 20th September 2009, 02:43 PM

I see no reason why you cannot populate it as you go.

In my experience when I contact support I usually get 2 messages.

'Please wait while I check your server'

'OK, please reload the page again.'

Wrams · 20th September 2009, 03:00 PM

I will probably go with that system. Type them out as I go and if there good keep them in the WHMCS for the support system.

davidj · 21st September 2009, 10:10 AM

dont you define the message replies once and then they become automated??

Wrams · 21st September 2009, 10:46 AM

I'm not completely sure I've never used the WHMCS system before. I have typed up some simple replies that will do for now. As time goes on I will collect replies from tickets I submit to WHMCS regarding the software. I can just mod it for my ticket system...

19th September 2009, 07:45 PM	#1
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 906 Blog Entries: 1 Thanks: 50 Thanked 7 Times in 7 Posts Expertise: (X)HTML / CSS Experience: Intermediate	Predefined Support Ticket Response I have been looking online for predefined ticket responces for my new hosting. I have a WHMCS management system. However, I need to find what type of predefined ticket replies sales/billing/tech give there clients. I have the catagories but no replies. If anyone has any links or ideas I would be truely grateful. __________________ SuperValueWeb Hosting

19th September 2009, 07:52 PM	#2
saltedm8 Join Date: Dec 2008 Location: Kent Uk Posts: 1,595 Blog Entries: 6 Thanks: 15 Thanked 49 Times in 49 Posts Expertise: (X)HTML / CSS Experience: Professional	what do you mean by predefined ?.. predefined what ? __________________ web design kent

19th September 2009, 07:55 PM	#3
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 906 Blog Entries: 1 Thanks: 50 Thanked 7 Times in 7 Posts Expertise: (X)HTML / CSS Experience: Intermediate	You know when you submit a ticket to hosting for presales/sales/billing/tech...? When they reply to your message/ticket they just copy/paste already predefined ticket responces into the ticket area. Saves them typing it all out again everytime someone submits a ticket. __________________ SuperValueWeb Hosting

20th September 2009, 11:19 AM	#5
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 906 Blog Entries: 1 Thanks: 50 Thanked 7 Times in 7 Posts Expertise: (X)HTML / CSS Experience: Intermediate	Thanks david. I just didn't know if there where any that had been put up on the net that I couldn't find. Being lazy...;) Hopefully I will find some because I don't really want to be typing out loads of predefined replies if I have to...:P __________________ SuperValueWeb Hosting

20th September 2009, 02:43 PM	#6
Jason Member Join Date: Dec 2008 Location: Hatfield, UK Posts: 170 Thanks: 1 Thanked 8 Times in 8 Posts Expertise: PHP Experience: Professional	I see no reason why you cannot populate it as you go. In my experience when I contact support I usually get 2 messages. 'Please wait while I check your server' 'OK, please reload the page again.' __________________ Follow me on Twitter

20th September 2009, 03:00 PM	#7
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 906 Blog Entries: 1 Thanks: 50 Thanked 7 Times in 7 Posts Expertise: (X)HTML / CSS Experience: Intermediate	I will probably go with that system. Type them out as I go and if there good keep them in the WHMCS for the support system. __________________ SuperValueWeb Hosting

21st September 2009, 10:10 AM	#8
davidj Join Date: May 2009 Posts: 153 Thanks: 0 Thanked 8 Times in 8 Posts Expertise: PHP Experience: Professional	dont you define the message replies once and then they become automated?? __________________ Do you want me to teach you PHP?

21st September 2009, 10:46 AM	#9
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 906 Blog Entries: 1 Thanks: 50 Thanked 7 Times in 7 Posts Expertise: (X)HTML / CSS Experience: Intermediate	I'm not completely sure I've never used the WHMCS system before. I have typed up some simple replies that will do for now. As time goes on I will collect replies from tickets I submit to WHMCS regarding the software. I can just mod it for my ticket system... __________________ SuperValueWeb Hosting

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