Error_platform_failure - Hey Guys, Can anyone please tell me what this is...? I have migrated 26 websites and 1 has gone down

Wrams · 1st February 2010, 02:50 PM

Hey Guys,

Can anyone please tell me what this is...? I have migrated 26 websites and 1 has gone down and sinse propigation of the DNS the website will not respond or even show.

Heres the error message:

Quote:

Error

Error (ERROR_PLATFORM_FAILURE) :

in modules/core/classes/GalleryTemplate.class at line 251 (GalleryCoreApi::error)
in modules/core/classes/GalleryTemplate.class at line 180 (GalleryTemplate::_initCompiledTemplateDir)
in main.php at line 479 (GalleryTemplate::fetch)
in main.php at line 94
in main.php at line 83

The websites URL is http://suemack.com/main.php

I am pulling my hair out and this looks bad because this belongs to a client.

Thanks for any help.

Wrams

WelshStew · 1st February 2010, 02:54 PM

You only really need to look at the first one, as that is usually the issue.

What software is this?

Wrams · 1st February 2010, 03:58 PM

Hi Stew,

Its running on a linux WHM and cPanel and I am not sure right now what fantastico installation it is. I can only ask the client when they return home after work. I was hoping to get it done for them, oh well sh*t happens....pmsl. Shouldn't laugh really I know...;)

Wrams · 1st February 2010, 04:03 PM

I have also got some minor php.ini problems that I need to sort and update the permissions on the phpMyAdmin as they have all blocked any access so need to re-root a new way around then change the password for phpMyAdmin, what a b*mmer this is. Hows your hosting site going stew...?

Wrams · 1st February 2010, 04:11 PM

I have just found out its a GD application. Hope that helps...?

WelshStew · 3rd February 2010, 09:11 PM

Quote:

Originally Posted by Wrams

Hows your hosting site going stew...?

Not mine, just a friend who asked me to install and integrate, but it seems to be going well.

Wrams · 3rd February 2010, 10:49 PM

Ahh I thought you where going to make a site for yourself to. My mistake. Anyway hows it coming along that site for the friend..? Did you get it all incorperated ok the WHMCS...? If you need help atall give me a shout ok. Did you set up all the cron jobs for automation..?

WelshStew · 4th February 2010, 01:57 PM

Quote:

Originally Posted by Wrams

Ahh I thought you where going to make a site for yourself to. My mistake.

I thought about it; but I couldn't dedicate the time or have the technical expertise if someone got into trouble. Maybe in the future when I know a little more about servers.

Quote:

Originally Posted by Wrams

Anyway hows it coming along that site for the friend..? Did you get it all incorperated ok the WHMCS...? If you need help atall give me a shout ok. Did you set up all the cron jobs for automation..?

yeah, all done and flying along; the only issue I had was with the domain registrar, but that was user error (I input my reseller id rather than parent id)

I need to finish a few things off in terms of design, but for the most part it is there.

Did you get the above issue resilved?

Wrams · 4th February 2010, 08:02 PM

Yes today funnny enough. They said it was a chmod 777 instead of 755 as it should be or something like that. Strange I never even thought about it. Lol. Thanks anyway

1st February 2010, 02:54 PM	#2
WelshStew Join Date: Dec 2008 Posts: 1,629 Blog Entries: 3 Thanks: 10 Thanked 26 Times in 24 Posts Expertise: (X)HTML / CSS Experience: Professional	You only really need to look at the first one, as that is usually the issue. What software is this? __________________ WelshStew extreme sports t shirts & clothing \| Movember - moustache growing for charity

1st February 2010, 03:58 PM	#3
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 878 Blog Entries: 1 Thanks: 49 Thanked 5 Times in 5 Posts Expertise: (X)HTML / CSS Experience: Intermediate	Hi Stew, Its running on a linux WHM and cPanel and I am not sure right now what fantastico installation it is. I can only ask the client when they return home after work. I was hoping to get it done for them, oh well sh*t happens....pmsl. Shouldn't laugh really I know...;) __________________

1st February 2010, 04:03 PM	#4
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 878 Blog Entries: 1 Thanks: 49 Thanked 5 Times in 5 Posts Expertise: (X)HTML / CSS Experience: Intermediate	I have also got some minor php.ini problems that I need to sort and update the permissions on the phpMyAdmin as they have all blocked any access so need to re-root a new way around then change the password for phpMyAdmin, what a b*mmer this is. Hows your hosting site going stew...? __________________

1st February 2010, 04:11 PM	#5
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 878 Blog Entries: 1 Thanks: 49 Thanked 5 Times in 5 Posts Expertise: (X)HTML / CSS Experience: Intermediate	I have just found out its a GD application. Hope that helps...? __________________

3rd February 2010, 10:49 PM	#7
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 878 Blog Entries: 1 Thanks: 49 Thanked 5 Times in 5 Posts Expertise: (X)HTML / CSS Experience: Intermediate	Ahh I thought you where going to make a site for yourself to. My mistake. Anyway hows it coming along that site for the friend..? Did you get it all incorperated ok the WHMCS...? If you need help atall give me a shout ok. Did you set up all the cron jobs for automation..? __________________

4th February 2010, 08:02 PM	#9
Wrams Join Date: Apr 2009 Location: Bristol, UK Posts: 878 Blog Entries: 1 Thanks: 49 Thanked 5 Times in 5 Posts Expertise: (X)HTML / CSS Experience: Intermediate	Yes today funnny enough. They said it was a chmod 777 instead of 755 as it should be or something like that. Strange I never even thought about it. Lol. Thanks anyway __________________

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